casa candela Preguntas frecuentes - Casa Candela

Preguntas frecuentes


En este espacio encontrarás las respuestas a las preguntas más comunes sobre nuestro hotel. Si tienes alguna otra duda, contáctanos a través de nuestros canales de atención.

We are located in San Jerónimo, Antioquia.

We love pets, but our facilities are not pet-friendly. Sorry, pet families!

The minimum age to enjoy our facilities is 16. Only Grown ups allowed! 😎

Of course you can! Thank you for choosing our hotel for your special moments. Our event line is 301 632 0175.

Check in time: 3:00 p.m.

Check out time: 12:00 pm.

Yes, from Monday to Friday you can enjoy our facilities if you book at the spa.

50k cop to spend on food and drink, towel, access to restaurant, bar, and pool.

Yes, breakfast is included.

Our breakfast is à la carte.

We have different options such as pizza and salads. (Not Vegan)

Yes, our villas have a small private pool.

Yes, we have a special plan to make your bachelorette party an unforgettable day.

We are approximately 45 minutes from Medellín.

We have 5 types of accommodations: 15 Deluxe rooms, 2 Tree Houses, 2 Suites, 7 1-bedroom Villas and 2 2-bedroom Villas.

You can book through our website or through our WhatsApp with 50% pre-payment.

  • If you cancel your stay for any reason with more than 15 days in advance, we will refund the amount paid, minus 10% of administrative expenses.
  • If you cancel between 3 and 15 days prior to your arrival, we will refund 50% of the amount paid, minus a 10% administrative fee.
  • If you cancel less than 72 hours before your check in, you assume the total cost of your stay.
  • If you want to change the date of your stay you must do it at least 8 days before. The change is subject to room availability and seasonal rate adjustment. After the initial date of your reservation has been modified, no refund is applicable.

Of course! At our hotel we organize a variety of events for our guests. We strive to create memorable experiences for you to enjoy during your stay.

Our hours of operation are 9:30 a.m. to 6:00 p.m.

Yes, you must reserve the pool day pass in advance, with 100% pre-payment.

Yes, we have parking facilities.

Bar, restaurante y spa. Bar, restaurant and spa.

Week day rate: 175k

Weekend and high season rate: 225k

We receive Bancolombia transfers, credit and/or debit cards, cash.

Yes, subject to availability and at an extra cost.

Remember to bring sunscreen, bugs repellent and the best attitude.