casa candela Terms and conditions - Casa Candela

Terms and conditions

  • Check-in time is 3:00 p.m., and check-out time is 12:00 p.m. At the time of check-in, you must present your identity document.
  • Rates are subject to changes in the plans.
  • The reservation payment can be made in cash, with credit cards, debit cards, or through electronic means such as PSE payments and bank payments.
  • No modifications will be accepted if the reservation is promotional with a NON-refundable policy.
  • Smoking policy: According to Resolution 1956 of March 30, 2008, issued by the Ministry of Social Protection, smoking is strictly prohibited in rooms, public areas, restaurants, and lounges.
  • Hotel Taxes: The value-added tax (VAT), which corresponds to 19% of the lodging rate, must be paid by Colombians and foreigners residing in the country. The VAT exemption only applies to people with Visa: TP-11 or PIP-5/ PTP-5. This information must be confirmed at the time of booking.
  • In development with the provisions of Article 17 of Law 679 of 2001, the hotel warns the guest that the exploitation and sexual abuse of minors in the country is criminally and civilly punishable under the law.
  • Wild fauna and flora are protected in Colombia to avoid illegal commercialization—law 17 of 1981 and Law 299 of 1996.
  • In development with the provisions of Law 1185 of 2008 in Colombia prohibits the illegal trafficking of cultural property.
  • Children are not allowed.
  • The lodging reservation does not include our space’s commercial use. The entry of professional photography equipment, models, objects, or products used for commercial purposes is not allowed.